Privacy Statement (EU)

This privacy statement was last updated on 14. July 2026 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we obtain about you via https://www.entregapartner.cz. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

• we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
• we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
• we first request your explicit consent to process your personal data in cases requiring your consent;
• we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
• we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 Contact - Through phone, mail, email and/or webforms

For this purpose we use the following data:

• A first and last name
• Account name or alias
• An email address
• A telephone number
• A home or other physical address, including street name and name of a city or town

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We retain this data upon termination of the service for the following number of months: 36

1.2 To be able to comply with legal obligations

For this purpose we use the following data:

• A first and last name
• Financial information such as bank account number of credit card number
• State identification card number
• Passport number
• A home or other physical address, including street name and name of a city or town
• Date of birth
• A social security number
• Health insurance information
• Education information
• Medical information

The basis on which we may process these data is:

For compliance with a legal or regulatory obligation.

Retention period

We determine the retention period according to fixed objective criteria: Personal data are retained for the period stipulated by the applicable legislation – in particular Act No. 563/1991 Coll., on Accounting (generally 5 years), Act No. 235/2004 Coll., on Value Added Tax (for selected documents up to 10 years from the end of the relevant tax period), and Act No. 435/2004 Coll., on Employment (copies of documents proving the legality of a foreign national's residence are retained for the duration of the cooperation and 3 years after its termination). After the statutory periods expire, the data are deleted.

1.3 Compiling and analyzing statistics for website improvement.

For this purpose we use the following data:

• IP Address
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
• Geolocation data

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

Upon termination of the service we retain this data for the following period: 14 months.

1.4 Payments

For this purpose we use the following data:

• A first and last name
• Financial information such as bank account number of credit card number

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We determine the retention period according to fixed objective criteria: Personal data processed for payment purposes are retained for the duration of the cooperation and subsequently for the period required by law for the archiving of accounting and tax documents – in particular Act No. 563/1991 Coll., on Accounting (generally 5 years), and Act No. 235/2004 Coll., on Value Added Tax (for selected documents up to 10 years from the end of the relevant tax period). After these periods expire, the data are deleted.

2. Sharing with other parties

We only share this data with processors and with other third parties for which consent must be obtained.

Processors

Name: Zoho Corporation B.V. (Zoho Forms, Zoho CRM)
Country: Netherlands / EU (EU data centre)
Purpose: Operation of the registration form and management of courier registrations in the CRM
Name: Google Ireland Ltd. (Google Analytics 4, Tag Manager, reCAPTCHA)
Country: Ireland (possible transfer to the USA – EU-U.S. Data Privacy Framework)
Purpose: Website traffic measurement, management of measurement tags, form spam protection
Name: WebCreators, s.r.o.
Country: Slovakia
Purpose: Hosting of the website and related data
Name: Microsoft Ireland Operations Ltd. (Microsoft Clarity)
Country: Ireland (possible transfer to the USA – EU-U.S. Data Privacy Framework)
Purpose: Analysis of website visitor behaviour (heatmaps, session recordings) to improve the website

Third parties

Name: Wolt Česko s.r.o. / Wolt Enterprises Oy
Country: Czech Republic / Finland
Purpose: Courier registration on the Wolt platform and performance of courier activities (Wolt acts as an independent controller)
Data: Courier identification and contact details, data required for registration on the platform Name: Bolt Operations OÜ (Bolt Food)
Country: Estonia
Purpose: Courier registration on the Bolt Food platform (independent controller)
Data: Courier identification and contact details, data required for registration on the platform Name: Meta Platforms Ireland Ltd. (Facebook Pixel, Conversions API)
Country: Ireland (possible transfer to the USA – EU-U.S. Data Privacy Framework)
Purpose: Conversion measurement and ad targeting, only on the basis of consent given in the cookie banner
Data: Website behaviour data, hashed email address and phone number Name: Google Ireland Ltd. (Google Ads – Enhanced Conversions)
Country: Ireland (possible transfer to the USA – EU-U.S. Data Privacy Framework)
Purpose: Conversion measurement for advertising campaigns, only on the basis of consent given in the cookie banner
Data: Website behaviour data, hashed email address and phone number

3. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy. 

4. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

We have concluded a data Processing Agreement with Google.

The inclusion of full IP addresses is blocked by us.

5. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

6. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

7. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

8. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

• You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
• Right of access: You have the right to access your personal data that is known to us.
• Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
• If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
• Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
• Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

9. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

10. Contact details

Entrega Group, s.r.o.
Nové sady,
60200, Brno
Czech Republic
Website: https://www.entregapartner.cz
Email: office@ex.comentregapartner.cz
Phone number: +420 605 850 181

11. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

Name

Name

Email

Submit a request for access to the data we process about you.

Submit a request for deletion of the data if it is no longer relevant.

Submit a request to receive an export file of the data we process about you.

Annex

Vehicle and driving licence data
As part of the courier registration, based on our legitimate interest we also process data relating to the driving licence (a copy of the driving licence) and data about the vehicle used for deliveries (registration plate, VIN, make, colour, number and a copy of the vehicle registration certificate), or, where applicable, data about the bicycle (make, frame colour, serial number). We process these data for the purpose of verifying eligibility to perform courier activities and assigning the means of transport to the courier, for the duration of the cooperation and for 36 months after its termination.